Accessibility Feedback Process
Company: Savannah Golf Links
Location: Cambridge, Ontario
Effective Date: January 1, 2025
Approved By: Christopher Rusk
- Purpose
Savannah Golf Links is committed to providing accessible customer service in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). This feedback process ensures that customers, guests, and employees can share concerns, compliments, or suggestions about accessibility and receive a timely response.
- Feedback Methods
Feedback can be submitted in the following ways:
- In Person: At the Clubhouse front desk.
- By Phone: 519-622-0309
- By Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Mail: Accessibility Feedback, Savannah Golf Links
1206 Cheese Factory Rd. Cambridge, ON, N1R 5S6
- Information to Provide
When submitting feedback, customers are encouraged to include:
- Name and contact information (optional).
- Date and location of experience.
- Description of feedback (concern, suggestion, or compliment).
- Any accommodations requested.
- Response Procedure
- Feedback will be acknowledged within 5 business days.
- A full response, including any actions taken, will be provided within 15 business days, where possible.
- If further investigation is needed, an interim update will be provided.
- Confidentiality
All feedback will be handled confidentially. Personal information will only be used to respond directly to the individual and to improve services.
- Continuous Improvement
Savannah Golf Links will use feedback to:
- Identify barriers and gaps in accessibility.
- Update policies, practices, and staff training.
- Enhance the customer experience for persons with disabilities.
- Availability of Policy
This Accessibility Feedback Process is available to the public on the Savannah Golf Links website and in alternate formats upon request.